Non Geographic and Virtual Numbers

Extend your reach by using these numbers to attract more opportunities

Please read on and contact us if we can help you.

On this page

We run through Non Geographic Numbers attempting to explain what's available, how they work and the potential benefits to businesses.

An overview of non-geographic telephone numbers

Number translation services enable any business, to improve service to customers and staff, especially where a large number of incoming calls are directed to one person or a group of people.

Using a range of different numbers, gives you flexibility in how you choose to market your company.

We provide a wide range of numbers and can tailor call routing plans to your exact requirements

Most telephone numbers are assigned to the town or city within the UK. Non-geographic numbers are not assigned according to a geographic location. Instead, they are virtual telephone numbers that can be used no matter where your business is located in the UK.

Non-geographic numbers can be mapped to any existing phone number and can be routed anywhere, even to international destinations, so you've no need to ever miss another important telephone call. Depending on what number you choose to use your customers may see these numbers as local domestic numbers, no matter where they’re calling from, making it affordable for them to contact your business anytime. Fractal Telecom offers a variety of non-geographic number ranges, so you can select the type that works best for your business.

 

 

What we provide

Virtual numbers (01 / 02)

The clue is in the name 'virtual'. The number doesn't exist at a physical location. Calls to a virtual number can be routed to anywhere that suits your personal requirements.

We can give you a standard area code for every town and city in the United Kingdom. But you don't need that, chances are you just want to appear to a bit closer to somewhere than you currently are. For example a business in Market Harborough (01858) might want to be more associated with Leicester (0116) or Northampton (01604). It's not that these places are any better, but to appear 'really local' can be an advantage, though it depends what you're selling.

Freephone numbers (0800 / 0808)

0800 numbers are free-to-call, so are a powerful sales & marketing tool used by companies to encourage prospects or customers to contact them.

We've all become aware of the use of the 0800 and the 0808 number ranges as a free to call service number here in the UK. For many companies using them they help to develop a simple competitive advantage.

For any business wanting to promote a product or service and solicit an enquiry. These numbers form the ideal sales response mechanism, removing the financial barrier from the consumer making the enquiry.

UK Nationwide numbers (0330 / 0333)

The 03xx number range is a modern day successor to the older but still useful 08xx number ranges. Their rise to fame and glory was simply due to the adoption by many here of the mobile telephone.

Open your business up to national opportunities.

Charity numbers (0300 / 0303)

The 0300 number range is reserved exclusively for charitable and not-for-profit organisations.

An 0300 / 0303 number is a warm and welcoming approach for your supporters to get in touch with you. We aim to help you gain nationwide appeal through our number ranges to support your activities and boost call volumes. We’ll get you set up with a new number within just a couple of hours and give you access to our fantastic online portal, data metrics and call management features.

 

 

Benefits of using non-geographic numbers

Increase the addressable geographic market - advertise an AreaCall number (or an International FreeCall or Universal FreeCall number abroad), to offer services to new regions without the cost of setting up premises in the area. Alternatively you can hide your company's location using a non-geographic number with a standard prefix.

  • improve customer service - provide a range of services for your callers, such as a free helpline on which customers can call trained staff for product information; or a premium rate helpline on which they can get technical support
  • collect marketing information with our online call reports
  • increase order size - cross-train telephone staff to advise customers on other related products

Maximise your resources by the use a single set of non-geographic numbers to direct calls to geographically dispersed teams. CallPlans enable you to flexibly route calls coming in to your geographic numbers. If your call routing requirements change, we can quickly implement changes.

 

 

Understanding how they work

What are non geographic numbers?

NGN is an abbreviation to describe the non-geographic number. Put simply a non-geographic number is one not linked to any specific location. That said some number ranges can be set up to give the same level of programability for UK standard area codes.

Wny would I use one?

Non geographic numbers are a great way for you to advertise a local presence , or can be deployed with a more anonymous number (03xx or 08xx) to drive sales across the UK. They provide realtime calling reports to help you analyse your advertisning and marketing spend.

What features are available

Having an advertised number routed to an intelligent network allows you to set up multiple options for 'if this then that' (ITTT). The level of programability is immense, if you want to know more then please click here.

How is it delivered?

All virtual and non geographic numbers are delivered to ordinary lines via an Intelligent Network, this allows for conditions to be set (and changed when needed) so call flow is achieved in an efficient manner.

 

 

Why get a business number from Fractal Telecom?

Disaster recovery

System failures can and do occur and have a negative impact on the equipment we use to control our telephone calls but other causes of failure are out of our direct control. The ability to instantly re-route your inbound calls is at the centre of this product. Business numbers can be re-directed in seconds.

Call statistics

Intelligent networks are not just about the ability to dynamically re-route calls. They also capture call data to show more than the just the date time and duration of the call, but important aspects concerning the origination of the call and the time taken to answer provide valuable insights into our abilty to answer the calls and where our advertising budget is working at it's best.

Management portal

Our online portal is simply the best and most intuitive for managing your numbers, it's personalised to your account so you’re able to manage your business telephone numbers and call handling with a minimum of effort. It's important to be able, with just a few clicks, instantly change how you handle your inbound phone calls. It’s flexible, agile and always available for you.

 

 

Porting existing numbers

Number portability agreements exist to allow you to retain your existing number. If you have been using one of these numbers, your customers will have got used to it by now, number portability allows you to transfer to another provider for cheaper usage charges. So you're not stuck with your supplier if they put up the charges. Contact us if you more information on how this works.

 

 

Contact Us.

The use of number translation services is often not fully understood, if you have any questions please reach out and talk to us, we can help.

 

 

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